Over the past three to four years our team has been supporting a number of FM service providers and SPVs across the UK to improve their overall operational performance on PFI contracts, ensuring contractual compliance and minimising performance and unavailability deductions.
Our input has included:
- Review, interpretation and communication of the contractual obligations
- The enhancement and / or development of robust business processes aligned to those specific contractual requirements
- Data and system improvements including the specification of automation where appropriate
- Reporting refinements and also providing interim management resources to implement and embed those improvements into the incumbent team.
Through our input we have supported the achievement of significant efficiencies and overall service delivery and financial improvements, establishing a strong foundation for the FM team to use to continue to provide the required services efficiently and in compliance with their contractual obligations.
To discover more about how Thomson FM can help you improve your FM service performance, whether PFI or a more traditional contracting approach, please contact us at firstname.lastname@example.org.